This Privacy Policy applies to Siteplann Project Mgmt Inc. ("Siteplann," "we," "our," or "us") and covers personal information processed through our website, applications, and related services (collectively, the "Services").
1. Information We Collect
We collect information you provide directly, information generated through use of the Services, and certain technical data.
Information you provide
- Account and profile details, such as name, work email, company, and role.
- Project and operational data you enter, including tasks, BOQ records, labor/inventory entries, safety logs, reports, files, and media.
- Communications with us, including support tickets and contact form submissions.
- Billing and subscription information processed through payment providers.
Information collected automatically
- Device, browser, and usage information (for example pages visited, actions taken, timestamps, and diagnostic logs).
- Approximate location derived from IP address and, where enabled by your settings, location metadata in submitted records.
- Cookies and local storage data used to maintain sessions, preferences, and product functionality.
2. How We Use Information
We use personal information to:
- Provide, operate, maintain, and secure the Services.
- Authenticate users, manage accounts, and support collaboration features.
- Process subscriptions, payments, renewals, and related account administration.
- Provide support, troubleshoot issues, and respond to requests.
- Improve product performance, reliability, and user experience.
- Send service, transactional, and legal notices.
- Detect, investigate, and prevent fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our Terms.
3. Legal Bases for Processing
Where required by applicable law, we process personal information under one or more of the following legal bases:
- Performance of a contract with you or your organization.
- Legitimate interests, such as service security and product improvement.
- Compliance with legal obligations.
- Your consent, where required and obtained.
4. How We Share Information
We do not sell personal information. We share information only as needed for business and operational purposes, including with:
- Service providers that support hosting, storage, analytics, customer support, and payment processing.
- Your organization administrators and authorized teammates using shared project workspaces.
- Professional advisors, auditors, or insurers where necessary.
- Authorities or other parties when required by law, legal process, or to protect rights, safety, and security.
- Successors in a merger, acquisition, financing, or asset transaction.
5. International Data Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers and handle data in accordance with applicable privacy laws.
6. Data Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on data type, account status, and legal requirements.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to data portability.
You may also have rights related to marketing preferences and, where applicable, to withdraw consent. To exercise rights, contact us at support@siteplann.com. We may need to verify your identity before completing a request.
9. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and analyze service usage. You can control cookie settings through your browser, though some features may not function correctly if cookies are disabled.
10. Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child provided us information, contact us so we can investigate and delete the data where required.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will post updates on this page and revise the "Last Updated" date above. Material changes may be communicated through additional notice where appropriate.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@siteplann.com.